Skip to main content

Why PLDT Should Think...

Warning: If you're a PLDT fan, I suggest you stop reading now.

The Philippine Long Distance Telephone company which provides mediocre fixed line services fails horribly in customer relations and customer friendliness. Here's why:

Day 1 -- I call and ask about my DSL installation schedule. A week had already passed, and they had given me a week to get DSL installed in the unit I am renting. Aside from the fact that it took quite a while for them to process my fixed line application (for voice service), I had to ask them what was going on with the DSL application. I get the standard line: "Sir, we can't commit a date but please expect it during the week..." -- so I say okay, let's give them another week.

Day 2 -- I call them up again ( dialed 141 - 4 - 4 ) to follow up, and get the same response. Same old sh*t I say, but remain patient on the line with the customer support agent.

Day 3 -- I call them up again, but this time I'm asking them to please expedite the request because I need it already. They say the usual script, which I have mostly memorized.

Day 4 -- I call them up again and do not get any feedback. I start complaining -- because the only thing that needs to get done is for someone to get to my unit, and then install the darned modem. HOW HARD COULD THAT BE?!

Day 5 -- I get p*ssed off, and start screaming and complaining at the person on the other end of the line, because the week is ending, but I haven't gotten any response from _anybody_. Nobody can give me a date, nor a commitment to appease me of the severe inconvenience they have caused me.

Fast forward 3 freaking days, I get a visit from the person supposed to install the required stuff to install, but the Service Order they gave for my installation reads Data Only and is in another number! So they need to wait again for another number of days before getting it fixed to read both voice and data -- and again I am left as a dissatisfied customer, without anything to hold on to but a sour experience with the clueless customer support agents and a lineman with an attitude.

So the next time you think of getting the best service for your voice and data needs, please put PLDT at the last in your list -- because frankly, they suck.



  1. Where have you been at least in the last decade? PLDT hasn't changed much for decades.

  2. Me? I've been in the province for most of my life, and only had the chance to deal with PLDT circa 2000. I have no prior experience, and therefore had not had much prejudice for or against PLDT before this incident.

  3. Hi, I dropped by and read this latest entry.

    Let me say, I can not agree with you more.

    I had my internet connection installed 3 months after by application. And they told me it will only take two weeks.

    After all the 'nagging' in PLDT customer hotline, no one even came or called me to actually follow up my application.

    I was actually nice to them and wasn't able to have the guts to scold them right there and then. But let me tell you that I too, am dissatisfied with their service.

    Alam mo kung san lang sila magaling? Sa pagsingil sa bill. Let me tell you, pag hindi ka nakabayad ng isang day after the due date, tatawag at tatawag ang mga yan to remind you to settle it na...

    Talk about LOUSY, SH*TTY service!

  4. Update:

    They have installed broadband just the other day (Saturday) and they sent over a different lineman, who was more accomodating and has less attitude than the last one they sent. He was wearing a red shirt instead of a white shirt, and was beginning to think that he was a supervisor of sorts.

    I'm now enjoying broadband from my unit, and even though my number changed, I'm thankful they had some sort of decency to make up for it somehow.

    But then again, they *might* be reading my blog. :))


Post a Comment

Popular posts from this blog


Until very recently I believed that I needed to be on top of the latest news and happenings not only in my field (computer science and software engineering) but also in as many things as I can be on top of. This meant subscribing to all sorts of magazines, newsletters, YouTube channels, Twitch streamers, watching TV and live sport events, etc. — I was on top of a lot of the latest happenings, trends, news, interesting developments. I was having fun and I felt busy. What I did not feel was particularly effective nor productive. I felt like I was consuming so much information with the thought that it might be useful someday. When I was younger this wouldn’t have been an issue but I realised that ever since I’ve started taking stock of what I’ve been spending my time on, that a lot of it I’ve been spending just staying on top of things that I really didn’t need to be on top of. This article is about some of the realisations I’ve made in the course of exploring this issue of “FOMO” or

Appreciating Rizal...

Nope, this is not an academic post. More of a reflective and wrote-because-i-was-enlightened type post. Anyway, I just passed a paper on Rizal's notion of a nation according to Quibuyen (a local writer who devoted a book -- A Nation Aborted -- on his treatise on Rizal). Chapter 6 was an interesting read, and a definite eye opener. Rizal all of a sudden became interesting, especially to someone like me who could care less. It seems that most of what Rizal aims for and wrote about is still evident in today's Philippines as I see it. I wonder why I didn't get to appreciate Rizal and his work when I was still in high school -- might be the fault of the high school and the curriculum, or might be because I was still considerably immature then. I wasn't able to understand most of Rizal's writings though even if I got to reading them basically because they translated from Spanish to Filipino/Tagalog. I don't have problems with Tagalog, until you put it in writing. I

Reconnecting with people

2021 started with a a good sense of connection for me, having spent time with friends and family in a simple celebration of the oncoming year. The transition from 2020 to 2021 and being able to look back at a good part of my recent history got me thinking about how life has been for me and the family for the past decade. There’ve been a lot of people that I’ve met and become friends with while there are those that I’ve left behind and lost touch with. There’s a saying about treating old friends different from new ones, which I do appreciate now that I’m a bit older. It also means that my relationships with people that I get to spend a good amount of time with take a different shape. This reflection has given me some time and space to think about what it means to reconnect with people. Friends are the family we choose ourselves. — Edna Buchman I have the privilege of having life-long friends that I don’t always stay in regular contact with. From my perspective, if I consider you a frien